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Hi, I am Luke Nguyen

NGUYEN VIET CHI THIEN

Senior IT Operations Specialist at OCB (Orient Commercial Joint Stock Bank)

IT Infrastructure professional with 16+ years of experience in banking and enterprise environments. Strong expertise in system administration, virtualization, networking, security, and IT service operations. Proven ability in team leadership, ITIL/ITSM implementation, infrastructure optimization, and automation to improve system stability and operational efficiency.

Leadership
Problem solving
Team Work
Hard Working
Communication
Research

Skills

Experiences

1
OCB (Orient Commercial Joint Stock Bank)

From 2017 - Present

Ho Chi Minh city

Senior IT Operations Specialist

From 2017 - Present

Responsibilities:
  • Manage and operate enterprise IT infrastructure across headquarters and branches.
  • Administer Microsoft Server platforms (AD, GPO, DNS, DHCP, Exchange, IIS, SharePoint, MS365, Lync).
  • Operate ManageEngine suite (AD360, ServiceDesk Plus, ADManager Pro, Endpoint Central, Asset Management).
  • Manage virtualization platforms (VMware ESXi, vCenter, vMotion, vSAN, clusters) and SAN/NAS systems.
  • Manage network infrastructure (LAN/WAN, Firewalls, VPN, Wi-Fi, Access Control, CCTV, VoIP).
  • Ensure data protection with Veeam, Veritas, Tape backup solutions.
  • Lead IT Service & Support team > 5 Engineers (task assignment, performance review, training, escalation handling).
  • Manage IT asset lifecycle, vendor evaluation, procurement, and annual infrastructure budget.
  • Design and implement high-availability, monitoring, and performance optimization solutions.
  • Experience with deployment and operational support for Redis, Jenkins, and Git for internal banking systems.
  • Develop automation using PowerShell & Bash for daily reports, health checks, and patching.
Dat Viet VAC Group Holding

2010 - 2017

Ho Chi Minh city

IT Specialist

2010 - 2017

Responsibilities:
  • Administered Active Directory, Email systems, Wi-Fi, Panasonic PBX, CCTV.
  • Operated and maintained network infrastructure for head office and branch offices.
  • Provided end-user IT support and incident troubleshooting.
  • Participated in infrastructure and system deployment projects.
2
3
Nam Viet Join Stock Company

2008 - 2010

Ho Chi Minh city

IT Admin

2008 - 2010

Responsibilities:
  • Administered AD, File Server, Database, MDaemon Mail Server.
  • Deployed and maintained internal company websites.
  • Managed IT assets, procurement, and periodic system maintenance.

Education
Ho Chi Minh City Open University
Bachelor of Computer Science
NIIT International Institute of Information Technology
NIIT International Institute of Information Technology
Various Institutions
Professional Certifications
Extracurricular Activities:
  • Microsoft MCSA / MCSE
  • Linux LPIC-1
  • ManageEngine Endpoint Central
  • Other infrastructure-related certifications

Projects

Flexsaving NeoCD
Flexsaving NeoCD
DevOpt Dec 2026 - Present

Configure and deploy systems such as Redis, Kafka, API extension systems, deploy/update Pods services on Jenkins, etc.

Dev Operation
ManageEngine Services Desk Plus
Team Lead Sep 2019 - Oct 2020

Compile catalogs and SLAs, perform functional test cases, monitor request processing, and configure system features.

admin monitor compliance
Asset management
Asset management
Admin Sep 2021 - Dec 2021

Building asset management, install and deploy the system on the Ubuntu/Redhat Docker platform, setup up asset functions, establish asset cataloge, import data, grant user permissions, backup the system, etc.

admin compliance design